Frequently Asked Questions

FAQs for all issues relating to Using A Space.
If a space is difficult to enter, whereas others are fine, then the issue is usually not with the user.

Spaces don't load on the Mona website

You can try a different browser as occasionally it will work in one browser, but not another.
Another approach would be to use the 'Hard Refresh' by using the left Ctrl and select the refresh button or press F5 in your preferred browser.
If the Spaces don't load on the website you can :
  • Check the 'Browser settings > More Tools > Developer Tools' window
  • Make sure the 'Console' tab is selected
  • See if there are any errors in red. This helps troubleshoot the issue in the Support channel on Discord.

Space doesn't work in Safari

Safari does not support Mona. We recommend Edge, Chrome, Firefox, or Brave for the best experience.

Javascript error when loading

The following error appears when loading the space :
Javascript error
A common reason for this is when the canvas images are to numerous, too large, for the browser memory. Another reason is that you are using too many animated GIF images. Notify the host of the space that this could be an issue.