# Collector's Frequently Asked Questions

### Spaces don't load on the Mona website

You can try a different browser as occasionally it will work in one browser, but not another.

Another approach would be to use the 'Hard Refresh' by using the left Ctrl and select the refresh button or press F5 in your preferred browser.

If the Spaces don't load on the website you can : 

* Check the 'Browser settings > More Tools > Developer Tools' window
* Make sure the 'Console' tab is selected
* See if there are any errors in red. This helps troubleshoot the issue in the Support channel on [Discord](https://discord.com/invite/gcrGHzTerU).

### 'Memory Access out of bounds' Javascript error when loading

The following error appears when loading the space :

<figure><img src="/files/Jf9OQX3mKB81fNDbrKKU" alt=""><figcaption><p>Javascript error</p></figcaption></figure>

A common reason for this is when the canvas images are too numerous, or too large, for the browser memory. Make sure your images are as small as possible if you have many images. we recommend no bigger than 1000x1000 if possible as all these images will need to be loaded before a user can explore the space without lag.

Another reason is that you are using too many animated GIF images. Reduce the number of gifs and see if that works. The filesize of the animated gifs may not be a deciding factor on this.

### 'Content Security Policy : The page's settings blocked the loading ...' error

If the following error is shown it could be related to your Antivirus software.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.monaverse.com/collect/collectors-frequently-asked-questions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.