LogoLogo
HomeDiscordVideo TutorialsBuilder Opportunities
  • Welcome to MONA
    • What is a Space?
    • Unity Overview
  • ⬛Create
    • Getting Started Building
    • MONA Crash Course
      • Setting up MONA in Unity
      • Introduction to Unity
      • Setting up Simple Assets
      • Metaverse / WebGL Limitations
      • Creating 3D Assets
      • Applying Materials & Unwrapping UVs
      • Importing Assets into Unity
      • Adding Colliders
      • Adding Lighting
      • Adding a Custom Skybox
      • Setting up Canvases
      • Uploading to your Wallet
    • Building Spaces
      • Space Limitations
      • Create your Space
        • Space Overview
        • Colliders
        • Materials
        • Portals
        • Canvases
        • Artifacts
        • Add a Custom Skybox
        • Test Your Space
        • Troubleshooting
      • Improve your Space
        • Lightmaps (Unity Lightmapper)
        • Light Probes
        • Reflection Probes
        • Animation in Unity
        • Importing Animation
        • Player Property Volumes (PPV's)
        • Warp Volumes
        • Adding Audio
        • VRM Switcher
        • Custom Canvases
        • Embedded Video
        • User Interface (UI)
        • Creating Custom Shaders
        • Imported Assets
        • Lightmaps (Bakery Asset)
      • Optimise your Space
        • Prefabs
        • 3D Asset Specs
        • Optimizing your Space
      • Adding Interactivity
        • Visual Scripting
          • Web Request Node
        • Mona Reactor
          • Creating Animation
          • Using Animator
          • The Reactor Component
          • Reactor Overview
      • MONA Tools
        • Template Utility
        • MONA Capture
        • Light Probe Generator
        • VOX Importer
      • Submit Your Space
        • Submitting your Space
        • Creating an Image & Video Preview
        • QA Process
        • Mint Your Space
      • Update your Space
      • Frequently Asked Questions
      • Troubleshooting
    • Creating Assets
      • Asset Requirements
      • 3D Asset Types
      • Asset Creation Approaches
      • Optimizing your Mesh
      • GLB Considerations
      • Example - Cyberpunk Car
    • Creating Avatars
      • Getting Started with VRM
      • VRM Requirements
      • VRM Creation
        • Using Mixamo for Rigging
        • Adding Custom Bones to the Rig (Optional)
      • Creating your Avatar using UniVRM
        • Importing UniVRM into Unity
        • Creating the VRM using UniVRM
        • Adding Spring Bones in UniVRM (Optional)
      • Creating your Avatar using 'VRM for Blender'
        • Adding 'VRM for Blender' into Blender
        • Using 'VRM for Blender' for Rigging
        • Adding a Material
        • Assigning VRM Details
        • Exporting the Avatar
      • Uploading your VRM
      • Using Avatars in WebAR
      • Submitting your VRM to the Mona Marketplace
      • Mint Your Avatar
      • Troubleshooting
    • Resources
      • MONA Claim Asset Requirements
      • Unity Wallet SDK (Alpha)
      • MONA Playground
      • MONA Tutorials
        • Retrowave Modules
      • Asset Resources
        • 3rd Party Assets
        • Textures
        • Shaders
        • 3D Assets
        • Audio
        • Tools
        • Tutorials
      • MONA Library
        • MONA Library Submission
      • Useful Unity Packages
      • Updating the Template SDK
      • Importing Mozilla Hubs Spaces to MONA
      • Importing AltspaceVR spaces to MONA
    • MONA Marketplace
  • ⬛Explore
    • How to Use MONA
    • Using VRM Avatars
    • Audio Settings
    • Explorer's Frequently Asked Questions
  • ⬛Collect
    • Setting up a wallet
      • Delegating a Wallet
    • Own a Space
      • Host an Event
      • Uploading your Images
      • Add Images to a Canvas
      • Live Music Feed
      • Token Gated Access
      • Minted 3rd Party Assets
    • MONA Create
      • Create FAQ
    • Live Streaming in MONA
      • Setting up OBS Studio
      • Livestream using OBS Studio
      • Livestream using a Mobile Device
      • How to Stream Using Twitch or YouTube
      • Add a Livestream to a Canvas
    • Collector's Frequently Asked Questions
  • General Resources
    • Web3 Introduction
    • How to sell Art in Web3
    • Game Dev Glossary
    • Buildathons / Challenges
      • 3D Asset Buildathon (Current)
        • Frequently Asked Questions
      • Emote/Emoji Challenge (Completed)
      • Stream Challenge (Completed)
      • Custom Avatars (Completed)
      • Build : NY Challenge (Completed)
      • Sculpture Challenge (Completed)
      • Portal Hub (Completed)
      • Interact (Completed)
      • The Renaissance (Completed)
Powered by GitBook
On this page
  • Spaces don't load on the Mona website
  • Minimum Requirements
  • Browser
  • Network
  • Javascript error when loading

Was this helpful?

  1. Explore

Explorer's Frequently Asked Questions

FAQs for all issues relating to Using A Space.

PreviousAudio SettingsNextSetting up a wallet

Last updated 1 year ago

Was this helpful?

If a space is difficult to enter, whereas others are fine, then the issue is usually not with the user.

Spaces don't load on the Mona website

You can try a different browser as occasionally it will work in one browser, but not another.

Another approach would be to use the 'Hard Refresh' by using the left Ctrl and select the refresh button or press F5 in your preferred browser.

If the Spaces don't load on the website you can :

  • Make sure that your device meets the minimum requirements listed below.

  • Check the 'Browser settings > More Tools > Developer Tools' window

  • Make sure the 'Console' tab is selected

  • See if there are any errors in red. This helps troubleshoot the issue in the Support channel on .

Minimum Requirements

Relatively modern computer or laptop running Windows, Mac OS X, or Linux operating system with a 64-bit CPU architecture.

  • 2+ Cores, 1.8GHz

  • 8GB RAM

  • Dedicated Graphics card

Recommend Specs

  • Quad-core CPU

  • 16GB RAM

  • Dedicated Graphics cards

Mobile and Tablet architectures

Mobile devices are not supported. High-end Tablet devices such as the iPad or Surface Pro may work but are not directly supported.

  • Surface Tablets with Windows 10 or above.

  • iPad with the most current iPad OS.

Browser

  • Trusted Browsers: Chrome, Firefox, Brave, and Edge.

  • 64-bit architecture

  • HTML 5 standards compliant

  • Supports WebGL 2.0

  • Supports WebAssembly

Network

High speed internet connectivity with a minimum of 60 Mbps.

Javascript error when loading

The following error appears when loading the space :

A common reason for this is when the canvas images are to numerous, too large, for the browser memory. Another reason is that you are using too many animated GIF images. Notify the host of the space that this could be an issue.

⬛
Discord
Javascript error