# Explorer's Frequently Asked Questions

{% hint style="info" %}
If a space is difficult to enter, whereas others are fine, then the issue is usually not with the user.
{% endhint %}

### Spaces don't load on the Mona website

You can try a different browser as occasionally it will work in one browser, but not another.

Another approach would be to use the 'Hard Refresh' by using the left Ctrl and select the refresh button or press F5 in your preferred browser.

If the Spaces don't load on the website you can : 

* Make sure that your device meets the minimum requirements listed below.
* Check the 'Browser settings > More Tools > Developer Tools' window
* Make sure the 'Console' tab is selected
* See if there are any errors in red. This helps troubleshoot the issue in the Support channel on [Discord](https://discord.com/invite/gcrGHzTerU).

### Minimum Requirements

Relatively modern computer or laptop running Windows, Mac OS X, or Linux operating system with a 64-bit CPU architecture.

* 2+ Cores, 1.8GHz
* 8GB RAM
* Dedicated Graphics card

#### Recommend Specs

* Quad-core CPU
* 16GB RAM
* Dedicated Graphics cards

#### Mobile and Tablet architectures

*Mobile devices are not supported.* High-end Tablet devices such as the iPad or Surface Pro may work but are not directly supported.

* Surface Tablets with Windows 10 or above.
* iPad with the most current iPad OS.

### Browser

* Trusted Browsers: Chrome, Firefox, Brave, and Edge.
* 64-bit architecture
* HTML 5 standards compliant
* Supports WebGL 2.0
* Supports WebAssembly

### Network

High speed internet connectivity with a minimum of 60 Mbps.

## Javascript error when loading

The following error appears when loading the space :

<figure><img src="/files/Jf9OQX3mKB81fNDbrKKU" alt=""><figcaption><p>Javascript error</p></figcaption></figure>

A common reason for this is when the canvas images are to numerous, too large, for the browser memory. Another reason is that you are using too many animated GIF images. Notify the host of the space that this could be an issue.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.monaverse.com/explore/explorers-frequently-asked-questions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.